OCS Training Resources

Microsoft has produced some tremendous end user training materials for OCS. When implementing systems for customers you can give them this material knowing their users will then have access to the resources they need to be productive with Communicator etc from the start.

Microsoft haven’t stopped there and they now have a training course for the help desk. The course is designed to help you in supporting Microsoft Office Communicator 2007 R2. You will learn some of the most common Office Communicator 2007 R2 support scenarios that might be encountered, as well as how to troubleshoot the issues and how to resolve them.

The prerequisite for the Help Desk training includes the UC Tutorial which is also a good resource for users.

The main material I recommend for an end users reference is the UC How To. This is a Silverlight application that provides step-by-step instructions for common UC tasks. You can customize the How-To application to your company’s needs based on the UC features you’ve installed. For example, if you have installed all UC features except Communicator Mobile and Communicator Group Chat, you can modify the XML file so that those features and topics do not appear in the interface.

For material you can put together before, during and after rollout the UC Adoption and Training Kit provides guidance and resources for IT Pros, HelpDesk, and Trainers to speed adoption and usage of Unified Communications technologies in the enterprise. The kit includes Planning Checklists, Awareness materials, including Poster, Door Hangers, and E-mail samples, and User Education Materials such as Quick Reference Cards, Flash Cards, and links to Web-based Training.

On the Office online website there is a selection of links that provide a variety of Communicator 2007 R2 resources that can be used for end-user training and adoption, including online demos, Quick Reference Cards, Getting Started and Troubleshooting Guides, help articles, product tours, and online tutorials.